Generative AI Masterclass
Role & team
Learning Experience Designer working with the E-learning Manager, e-learning developer, knowledge consultant, 3 SMEs, and 2 Technical Writers.
Timeline
2 weeks.
Skills
Instructional design, video editing, content creation, project management.
Tools
Articulate 360, Adobe Premiere, Figma, ChatGPT.
The Challenge: Capturing the AI Moment
The company needed to quickly educate its internal teams on the immediate, practical application of Generative AI within the knowledge management workflow. The complexity of the subject demanded a high-quality, credentialed program, but the timeline was severely restricted.
- AI Concepts & Fundamentals: Advanced principles relevant to knowledge management.
- Workflow Integration: Practical application within existing product ecosystems.
- Prompt Management: Best practices and hands-on lab training for effective AI interaction.
Key Deliverables
- Three-Part Curriculum: Designed a complete credential featuring SME-led theory courses, a detailed prompt management course, an extensive lab, and a final examination.
- Video Content Production: Managed all content capture, recording SMEs and editing presentations into concise, high-impact lessons.
- Practical Lab Training: Created a crucial "lab" component with video walkthroughs and interactive elements, ensuring users gained hands-on experience with complex AI prompting techniques.
Process Overview
Delivered
Before & after dashboard redesign
Mobile dashboard
Mobile dashboard
Mobile dashboard
Mobile dashboard
"The tight deadline forced a high degree of focus, which led to a surprisingly clean and direct curriculum. This agility was key to delivering essential, up-to-the-minute training."
— Internal Stakeholder, eGain
Video-first content redesign
Mobile course content redesign
Mobile course content redesign
Image description
Results & Lessons Learned
The strategic design and rapid execution resulted in immediate, company-wide adoption, validating the need for fast, high-quality technical training.
Key Takeaways
Deadline as Focus: I validated that a tight timeline, when managed strategically, can be a powerful driver for concise, high-impact content development.
Collaboration is King: The ability to quickly extract, capture, and refine content from subject matter experts is essential for developing training on emergent technology.
Mixed Modality Works: Combining videos, lessons, and interactive labs proved to be the most effective methodology for transferring complex technical skills.
78%
Adoption Rate (within 1 month)
Success driven by meeting critical, immediate training needs with a high-quality credential.
2 Weeks
Time-to-Launch
Proving ability to rapidly translate complex, emergent knowledge into structured, validated training.
Blueprint
Content Strategy
Immediate positive feedback led to planning for a public-facing version, demonstrating market viability.
Results & Lessons Learned
The strategic design and rapid execution resulted in immediate, company-wide adoption, validating the need for fast, high-quality technical training.
Key Takeaways
Deadline as Focus: I validated that a tight timeline, when managed strategically, can be a powerful driver for concise, high-impact content development.
Collaboration is King: The ability to quickly extract, capture, and refine content from subject matter experts is essential for developing training on emergent technology.
Mixed Modality Works: Combining videos, lessons, and interactive labs proved to be the most effective methodology for transferring complex technical skills.
78%
Adoption Rate (within 1 month)
Massive increase in learners finishing assigned or self-selected courses.
2 Weeks
Time-to-Launch
Proving ability to rapidly translate complex, emergent knowledge into structured, validated training.
Blueprint
Content Strategy
Immediate positive feedback led to planning for a public-facing version, demonstrating market viability.