Knowledge Academy

Project

Design and develop a comprehensive certification program in knowledge management.

What I did / team:

Learning experience design / VP of product usability, E-learning manager, subject matter experts, technical writers.

Timeline

6 months from beginning to public launch. 6 additional months to the three-tier version 2.0.

Skills

Instructional design, UX design, video production, user research, project management.

Header 1

One sentence body paragraph introducing the project – three lines max

Process (rewrite)

eGain is a premier knowledge management platform that has been at the forefront of the field since 1997. In an effort to share and promote eGain's expertise, we decided to create the Knowledge Academy—a multi-stage certification program for anyone from novices to seasoned professionals.

Project details

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Header!

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Header!

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Header!

Team: Kintzing / Sophie Green / Yatta / Marco Palmieri / Oliver Bussell / Grilli Type / Clare Brash / Monolith / Richard Caldicot / Sparkview / Jordon Cheung

Delivered

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Building AI guidance course

Knowledge Academy course example with flow chart

Process guidance flow diagram

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Building AI guidance course

"We see the Knowledge Academy as a new third pillar of the company."

— Ashu Roy, CEO, eGain

Image description

Building AI guidance course

Process guidance flow diagram

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Building AI guidance course

Results & Lessons Learned

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120%

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100M

250K

Results & Lessons Learned

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120%

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100M

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250K

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John Wise

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